Mission, Vision, Code of Ethics
Our values have enabled us to become one of Europe’s leading importers and exporters of original car parts.
Always focusing on people to create a lasting success story.
THE CUSTOMER AT THE CENTRE
We are a well-established export-oriented trading company specialising in the distribution of original car parts, body parts and accessories from the most prestigious brands in the industry.
Our mission is to offer our customers the widest choice of original car spare parts at the best possible price and with the best service in terms of competence, professionalism and assistance.
Thanks to our reliability, competence and competitiveness, we are now among the top 10 companies in Europe in the trading and distribution of original car parts.
A success story is first and above all made up of people: this is why our values revolve around the concept of valuing the human person and respecting their dignity.
RESPECT AND NON-DISCRIMINATION
We reject any kind of discrimination on the grounds of age, sex, ethnicity, sexual orientation, state of health, political and trade union opinions, religion, culture and nationality of both employees and external collaborators.
RESPONSIBILITY AND RELIABILITY
Each employee is required to perform his or her duties with a sense of co-responsibility, politeness, cooperativeness and calmness towards colleagues, customers, suppliers and partners.
RELATIONS WITH CUSTOMERS AND SUPPLIERS
Employees and collaborators shall refrain from any form of unfair or deceptive behaviour towards both customers and suppliers. They shall deal with third parties courteously, competently and professionally, to protect the company’s image and reputation.
In accordance with the General Data Protection Regulation (GDPR), Technoparts is committed to respecting the privacy and personal information of each person, both internally and externally.
For us, both the person’s centrality and enhancement are reflected above all in the attention paid to staff training.
We also invest in company courses on safety at work, company procedures and tax and customs regulations, as well as courses aimed at personal growth and teamwork.
Unity is strength: we collaborate and coordinate the work group to share values, objectives and results. We organise regular company meetings to encourage discussion and participation in building our company.
FOCUS ON THE CUSTOMER
We have a customer satisfaction orientation. In fact, relations with our customers are based on mutual trust, and not on the mere and simple sale of the products offered.
We wish to build solid relationships with our customers that will last over time, creating value for all those involved.
INNOVATION AND SUSTAINABILITY
Technology is evolving rapidly. We are a digitally driven company, always ready to adapt to change, to ensure business continuity and more efficient processes.
We have an in-house team of IT experts who carry out daily research and development work, to simplify and implement new and more efficient business procedures, as well as to simplify the purchasing experience for our customers.
CARE FOR THE ENVIRONMENT
We pay particular attention to the environment. For example, and wherever possible, we ship spare parts in the same packaging in which they are purchased, thus reducing the use of cardboard and protective film.
We use renewable energy sources through photovoltaic panels. We also apply plastic reduction strategies and adhere to local waste separation. We are committed to raising the awareness of our employees to avoid wasting paper and resources.